Thread 22 - customer context scatter blocks ai workflows

Platform

• X

Link

• https://x.com/dino11/status/2037772529113117066

Original Post (Key Excerpt)

@levie been dealing with this exact problem building People Loop getting customer context into AI is way harder than I thought. support tickets scattered across email, slack, crm, docs... and half of it you can't even surface because of permissions coding spoiled us. everything's in

Why It Matches Ryva ICP

The post describes fragmented tooling and permissions, a core Ryva ICP signal for state reconstruction pain.

Underlying Problem

Customer and delivery context live across disconnected systems with no canonical decision trail.

Suggested Public Response (Copy)

This is the hidden tax: context exists, but retrieval rights and format mismatch make it unusable during execution. Teams usually need one normalized incident/customer schema that references source systems instead of copying data. Without that layer, AI and humans both hallucinate missing context.

Suggested DM Idea (Copy)

Do you have a single canonical schema for customer issues across Slack, CRM, and tickets?

Snapshot

• Author: @dino11
• Captured date label: March 28, 2026
• Recency window: within past week