Thread 6 - customer signal fragmentation ships wrong features
Platform
Link
Post Text (Key Excerpt)
We talk to maybe 30 customers a month and all of that ends up in a sprawling google doc that's become basically unusable.
Slack threads and snippets are mixed with no context.
We shipped a settings overhaul based on what we thought were top requests and adoption was like 10%.Why It Matches Ryva ICP
This is context sprawl leading to bad prioritization and weak execution confidence. The team has high activity but poor decision traceability from input signal to shipped work.
Underlying Problem
Critical product context is fragmented across tools, so planning decisions are made on noisy, decontextualized signals.
Suggested Public Response (Copy)
You have enough customer signal; the issue is synthesis and decision traceability. When evidence is scattered across docs and Slack, teams ship “well-reasoned” changes that still miss the actual problem.Suggested DM Idea (Copy)
Your “30 calls/month but 10% adoption” line is exactly what context-fragmented teams see. If useful, I can share a simple way to map requests to underlying problem + owner + decision so planning stops depending on doc archaeology.Snapshot
- Subreddit: r/agile
- Author: u/ButterscotchMore77
- Posted: 2026-03-25 (1d ago at capture; within 14 days)